Shipping Policy

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected]

Refunds/Returns/Cancellation

30 Day Return Policy

Returns will be accepted up to 30 days from date of purchase. Returns must be in original packaging and new condition with all hardware, instructions, warranties, registration information and packaging material. Please email us at [email protected] to request a Return Authorization number. Upon Return Authorization approval, Storage Lifts Direct will provide the customer with the appropriate shipping instructions and return address. Returns will not be accepted without a Return Authorization number. Refunds will be re-applied to original Credit Card within 14 days of receipt of the returned item and will equal the purchase price minus our actual shipping costs to the original delivery location and 20% restocking fee. Return shipments must be paid by customer and shipped to our designated warehouse with adequate shipping insurance. Please select a reliable freight carrier that will provide a tracking number, shipping insurance and proper packaging as Storage Lifts Direct is not responsible for lost or damaged returns.  We suggest using FedEx as we have experienced fewer damage claims with them. All returns will be inspected by our warehouse staff to determine if the return meets our stated criteria. Refunds will not be issued if there are missing parts, packaging or product cannot be resold as new. Unauthorized returns or returns without prior approval will be returned to customer freight collect.

Damaged Goods/Missing Items

We want you to be completely satisfied with your purchase.  However, we understand that damage may occur during transit and we will replace any product damaged during transit. It is important for you to inspect all merchandise on arrival and refuse delivery on any product that has noticeable damage. Please notify us if you refuse delivery so that we can expect the return shipment. If the package looks slightly damaged, please write "Package Damaged" when signing for and accepting the shipment. All damage must be reported within 24 hours of delivery as we are required to file damage claims to our freight carrier within this time frame. Please contact customer support at [email protected] to report any damage to your shipment. We will send the Freight Carrier to your location to retrieve the damaged merchandise and will promptly send a replacement. Our remedy for Damaged/Defective Goods will be either replacement parts or a new replacement of the same model at no charge. If you decide you do not want replacement parts or a replacement model, the item can only be returned to us according to our 30-Day Return Policy.

Refused deliveries that are not covered under our Damaged Goods Policy will be refunded the original purchase price minus our actual shipping costs to and from the delivery location and a 20% restocking fee.

Shipping Methods and Delivery Times

Storage Lifts Direct ships from multiple warehouses using different freight carriers depending on consumer location. Orders containing products from different manufacturers may show up in multiple deliveries as they may ship from different locations. Customers receiving Freight orders can expect our delivery agents to call prior to delivery to setup a delivery appointment. Orders usually ship within 2 to 7 business days of original order date. For more information on specific shipping methods or estimated delivery times, please contact our customer service representatives at [email protected].